What we like to call FAQ:
My product is over three months old, and has developed damage through wear and tear, what can be done?
How long does the delivery take?
Europe: 3–7 working days
Rest of World: 5–10 working days
When will my order be sent out?
Orders are processed and sent out within 2 working days.
What’s your returns policy?
If you would like to return your products, please do so within 14 days from when you received your package. The returned products must be in the same condition they were delivered in: unused and unwashed. You are responsible for the products until we receive them. When returning products to thirteen.cc, please ensure the product is well packaged and protected from damage in transit.
I do not like the product I ordered, what can I do?
How do I return a product?
For an exchange for a different size place a new order and return the other products.
I want to return a product, but I don’t have the original packaging?
How do I exchange a product?
Products and Sizing
I am not sure which size to order?
Please refer to our sizing table.
Pricing and Currency
Do your prices include tax?
All Prices include sales taxes. Outside Europe local import duties and taxes must be added.
When will I be charged for my order?
For Paypal you will be charged when the order is placed.
Out of Stock
When are products coming back into stock?
thirteen.cc will post the date of delivery on the product page.