FAQ

What we like to call FAQ:

Repairs

My product is over three months old, and has developed damage through wear and tear, what can be done?


thirteen.cc provide a Crash Replacement Policy for your kit damaged in an accident. If your kit is beyond repair we provide a -30% discount on a new replacement kit.





Delivery

How long does the delivery take?


After you place an order and pay you will receive an order confirmation e-mail from thirteen.cc. Your order will be sent to the specified address. Sweden: 2–4 working days
Europe: 3–7 working days
Rest of World: 5–10 working days




When will my order be sent out?


Orders are processed and sent out within 2 working days.





Returns

What’s your returns policy?


If you would like to return your products, please do so within 14 days from when you received your package. The returned products must be in the same condition they were delivered in: unused and unwashed. You are responsible for the products until we receive them. When returning products to thirteen.cc, please ensure the product is well packaged and protected from damage in transit.




I do not like the product I ordered, what can I do?


If the product is new and unused you can return it to us for a refund within 14 days of receipt.




How do I return a product?


Pack the return form together with the products including all original product packaging and labelling. Post the package through your nearest post office/courier. Note: If you are returning items from outside of the EU, you will need a customs form.
For an exchange for a different size place a new order and return the other products.




I want to return a product, but I don’t have the original packaging?


You are responsible for the products until we receive them. When returning products to thirteen.cc, please ensure the product is well packaged and protected from damage in transit.




How do I exchange a product?


For an exchange for a different size place a new order and return the other products.





Products and Sizing

I am not sure which size to order?


Please refer to our sizing table.





Pricing and Currency

Do your prices include tax?


All Prices include sales taxes. Outside Europe local import duties and taxes must be added.




When will I be charged for my order?


For Paypal you will be charged when the order is placed.





Out of Stock

When are products coming back into stock?


thirteen.cc will post the date of delivery on the product page.





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