SHIPPING & RETURNS
SHIPPING & DELIVERY
After you place an order and pay you will receive an order confirmation e-mail from thirteen.cc. Your order will be sent to the specified address.
Sweden: 2–4 working days
Europe: 3–7 working days
Rest of World: 5–10 working days
RETURN & EXCHANGE POLICY
If you would like to return your products, please do so within 14 days from when you received your package. The returned products must be in the same condition they were delivered in; unused and unwashed.
You are responsible for the products until we receive them. When returning products to thirteen.cc please ensure the product is well packaged and protected from damage in transit.
If your order was incorrect contact us immediately at firstname.lastname@example.org.
Once we have received the products a refund will be issued for the returned products, excluding the return shipping costs,
within 7-12 working days.
To return a product:
1. Pack the return form together with the products including all original product packaging and labelling.
2. Post the package through your nearest post office/courier.
Note: If you are returning items from outside of the EU, you will need a customs form. For an exchange for a different size place a new order and return the other products.