SHIPPING & RETURNS
Thirteen offers free shipping on all orders above 100 Euros.
Orders below 100 Euros (2-4 working days) will be charged 7 Euros.
Thirteen offers free shipping on all orders above 150 Euros.
Orders below 150 Euros delivered within EU (3-7 working days) will be charged €20.
Rest of the World
Thirteen offers free shipping on all orders above 200 Euros.
Orders below 200 Euros delivered international (5-10 working days) will be charged 35 Euros.
SHIPPING & DELIVERY
After you place an order and pay you will receive an order confirmation e-mail from thirteen.cc. Your order will be sent to the specified address.
Sweden: 2–4 working days
Europe: 3–7 working days
Rest of World: 5–10 working days
RETURN & EXCHANGE POLICY
If you would like to return your products, please do so within 14 days from when you received your package. The returned products must be in the same condition they were delivered in; unused and unwashed.
You are responsible for the products until we receive them. When returning products to thirteen.cc please ensure the product is well packaged and protected from damage in transit.
If your order was incorrect contact us immediately at firstname.lastname@example.org.
Once we have received the products a refund will be issued for the returned products, excluding the return shipping costs,
within 7-12 working days.
To return a product:
1. Pack the return form together with the products including all original product packaging and labelling.
2. Post the package through your nearest post office/courier.
Note: If you are returning items from outside of the EU, you will need a customs form. For an exchange for a different size place a new order and return the other products.
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges.